You usually have no problem waiting in line to get services. But when it comes to using your Macbook Pro, it may be another story.
For me, I hated it when the applications I use became unresponsive, not to mention that when the entire system froze up. Although I was told that patience is a virtue, somehow I just don’t have it with my beloved MacBook.
My mac freezes while I am in email and trying to attach a document to send out. It happens all the time - Answered by a verified Mac Support Specialist We use cookies to give you the best possible experience on our website.
Fixing a frozen app: Why Mac OS apps freeze. There can be a few reasons why apps freeze on Mac. First, sometimes an app freezes on its own, and sometimes it takes down the whole Mac with it. Here's what could be happening: Apps freeze in the background. This could mean there are some apps running that you didn't open, they opened themselves.
If you are an advanced Mac user, you may find it okay to remove Mail.app’s “envelope” index to overcome the described problems. Perhaps, it is a malformed message, which makes the application fail. In many cases, simply choosing the faulty e-mail may lead to a crash.
How about you? Does your MacBook Pro sometimes freeze or hang up for no reason? Or the spinning beach ball often appears?
If this has happened to you, be aware that your MacBook Pro may have some issues. But, there are always fixes out there.
I’ve grouped all MacBook freezing issues into four different scenarios (thanks to our reader Carol’s feedback). Find the one that applies to your situation and follow the guide to fix the issue.
Scenario 1: An app is frozen (you can move cursor)
Details: this kind of apps usually demand a lot of system resources to process. For example, Adobe Photoshop, iMovie, or sometimes the web browser you use Safari. When you click around, the app just hangs with the cursor spinning like a pinwheel. The application won’t respond to any commands.
Reasons: the app may be waiting for other hardware resources to become available, or the software may have a bug that drops itself into a calculation loop.
How to Fix:
If you haven’t saved your work, wait for a few minutes. It may become responsive again (hopefully).
Otherwise, simply force quit the app. To do so, go to the Apple logo on the top left corner, click on it and select the “Force Quit” option. Then highlight the unresponsive app, and click “Force Quit” to exit.
You can also press “Command + Option + Esc”, it does the same thing.
Warning: a force quit on a running Mac application may cause you to lose any content that hasn’t been saved. Be cautious before you take this action.
Details: the whole system becomes completely unresponsive. You are unable to use the keyboard to type, the mouse cursor is unable to move as you want, the same screen seems just hang there for good. Sometimes you also hear the loud noise coming from the fan (if you are using an old MacBook with an HDD inside).
Mac Mail App Update
Reasons: It happens on rare occasions, but the issue could result from over-used system resources, MacBook Pro uptime too long, hard disk errors, etc.
How to Fix:
Mail App Mac Crashes
You’ll have to do a hard reboot. Press the power button for 3-5 seconds to force a shut-down of the computer. Press it again to restart.
Clean up your MacBook hard drive and fix potential disk errors — you can do this quickly using CleanMyMac.
Note: if this happens while you’re updating to latest macOS, the progress bar keeps hanging at 99% (or only one minute remaining), you’ll have to quit the update. A working solution is: first upgrade your MacBook to an ealier version, then update to the latest version.
Scenario 3: MacBook Pro keeps freezing randomly
Details: Your Mac just freezes without any signs and it happens every few hours or days. One second your MacBook is working perfectly fine, the other second everything just hangs up — the cursor won’t move. If you were watching a video, horizontal lines cut through the screen. It seems the only solution to make it work again is to hold the power button to reboot.
Reasons: your MacBook’s hardware has problems — for example, you just installed extra RAM improperly or the System Management Controller (SMC) has some issues.
How to Fix:
1. Reset SMC and RVRAM. Learn how to do so from this MacWorld tutorial video.
2. If the random freezing still happens, take your MacBook Pro to an Apple Genius Bar or a local computer shop and have a geek run hardware diagnostics. Then fix the issues based on their suggestions.
Scenario 4: Mac cursor freezes while opening a specific app
Details: Your Mac cursor would freeze (for anywhere from 30 seconds to 2 mins) when you launch apps like Photos, Time Machine, Adobe Photoshop, etc.
Reasons: You’ve enlarged the Mac cursor.
How to Fix: Adjust cursor size to normal.
Click on the Apple logo on top left, select “System Preferences.”
Then click “Accessibility” > “Display.”
You’ll see a window (as shown below), navigate the cursor size bar and adjust it to normal size.
Final Words
Due to the complex nature of computer issues, sometimes it’s inevitable that you may encounter other scenarios not introduced here. I’d appreciate it if you can kindly share your stories here. Anyway, I hope this troubleshooting article has helped you unfreeze your Mac, and that the rotating beach ball won’t come back.
Any further questions, leave your comment below.
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Original KB number: 2652320
Symptoms
When you open a file or send an email message in Microsoft Outlook 2010 or later versions, Outlook freezes, or you receive the following error message:
Outlook not responding
Cause
This problem occurs for one or more of the following reasons:
You have not installed the latest updates.
Outlook is in use by another process.
Outlook is loading external content, such as images in an email message.
A previously installed add-in is interfering with Outlook.
Your mailboxes are too large.
Your AppData folder is redirected to a network location.
You have to repair your Office programs.
Outlook data files have become corrupted or damaged.
Your installed antivirus software is outdated, or it conflicts with Outlook.
Your user profile has become corrupted.
Another program conflicts with Outlook.
Note
This issue may occur for one or more of the reasons in this section. To fix this issue, you may have to follow the troubleshooting steps in the Resolution section.
Many of these items can be automatically checked by the Microsoft Support and Recovery Assistant (SaRA). To start the automated checks, follow these steps:
Install the Outlook Advanced Diagnostics tool.
Select Run when you are prompted by your browser.
In the report that's generated, review the items on the Issues found tab. For configuration details about Outlook, Windows, and you computer, review the settings on the Detailed View tab.
Resolution
To resolve this problem, make sure that your computer meets the Outlook 2016 system requirements, Outlook 2013 system requirements or Outlook 2010 system requirements.
Note
These steps are provided in a specific order based on commonality and complexity. Follow these steps in the given order.
Step 1 - Install the latest updates
The Office installation on your computer might not be up to date. This might be because Windows Update is not configured on your computer to automatically download and install recommended updates. By installing important, recommended, and optional updates, you can often correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Office updates, click the link for your version of Windows, and then follow the steps in the article:
Make sure that the latest updates for Outlook are installed. For more information, see How to install the latest applicable updates for Microsoft Outlook (US English only).
Step 2 - Make sure that Outlook is not in use by another process
Performance may be decreased if you use the Outlook AutoArchive feature or sync to Outlook with a mobile device. This is because these processes can use a large number of resources.
If Outlook is in use by another process, this information is displayed in the status bar at the bottom of the screen. If you try to perform other actions while Outlook is in use, Outlook may not respond. Let the task in process finish its job before you try another action.
Step 3 - Check the problem that caused by external contents
To resolve this issue, use one of the following methods:
Prevent Outlook to download external contents. To do this, go to File > Options > Trust Center > Automatic Download, select the following two options:
Don't download pictures or other content automatically in HTML e-mail option.
Warn me before downloading content when editing, forwarding, or replying e-mail.
Avoid sending such an email with external source.
Step 4 - Investigate possible add-in issues
Although add-ins can enhance your user experience, they can occasionally interfere or conflict with Outlook. Try to start Outlook without any add-ins running.
How to start Outlook without add-ins
Do the following, as appropriate for your operating system:
If you are running Windows 8, swipe in from the right edge of the screen, and then tap Search. (If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search.) Type Run in the search box, and then tap or select Run.
If you are running Windows 10, Windows 7 or Windows Vista, select Start.
If you are running Windows XP, select Start, and then select Run.
Type Outlook.exe /safe, and then select OK.
If the problem is resolved, select Options on the File menu, and then select Add-Ins.
Select COM Add-ins, and then select Go.
Clear all the check boxes in the list, and then select OK.
Restart Outlook.
If the problem does not occur after you restart Outlook, one of the add-ins is likely the cause of the problem. Restore the add-ins one at a time until the problem does occur to determine which add-in is causing the problem.
Step 5 - Check whether your mailbox is too large
As your mailbox size increases, more resources are required to open each folder. If you have a large number of items in any single folder, you may experience performance issues during certain operations. For more information, see Outlook performance issues when there are too many items or folders in a cached mode .ost or .pst file.
Google Mail App For Mac
We recommend that you move several items in your larger folders to separate folders, or that you archive those items by using the AutoArchive feature.
How to create a folder
On the Folder tab, select New Folder in the New group.
In the Name box, enter a name for the folder.
In the Select where to place the folder list, select the location for the new folder.
Note
The new folder will become a subfolder of the folder you select.
Select OK.
To manage your mailbox by reducing the size of the Outlook data file, see Reduce the size of Outlook Data Files (.pst and .ost).
To manage your mailbox by using the AutoArchive feature, see AutoArchive settings explained.
Step 6 - Check whether your AppData folder is being redirected to a network location
Outlook stores certain data, such as email signatures and the spelling checker dictionary, in the AppData folder. If the network is performing slowly, Outlook must wait for read and write operations to the AppData directory to finish.
How to disable redirection of the AppData directory
Exit Outlook.
Start Registry Editor. To do this, use one of the following procedures, as appropriate for your version of Windows:
Windows 10 or Windows 8: Press Windows Key+R to open a Run dialog box. Type regedit.exe and then press OK.
Windows 7: Select Start, type regedit.exe in the search box, and then press Enter.
In Registry Editor, locate and then select the following subkey:
In the Value data box, type the following path, and then select OK: %USERPROFILE%AppDataRoaming
Exit Registry Editor.
Step 7 - Repair Office programs
Is there a desktop twitter app for mac computers. You can automatically repair your Office program files to resolve such problems as Outlook freezing or not responding.
How to automatically repair Office
Exit any Microsoft Office programs that are running.
Open Control Panel, and then open the Add or Remove Programs item (if you are running Windows XP) or Programs and Features (if you are running Windows 10, Windows 8, Windows 7, or Windows Vista).
In the list of installed programs, right-click Microsoft Office 2016, Microsoft Office 2013 or Microsoft Office 2010, and then select Repair.
Step 8 - Repair Outlook data files
When you install Outlook, an Inbox repair tool (scanpst.exe) is also installed on your PC. The Inbox repair tool can resolve problems by scanning your Outlook data files, and repairing errors. To use the Inbox repair tool, exit Outlook, and then follow the steps in Repair Outlook Data Files (.pst and .ost).
Step 9 - Check whether antivirus software is up-to-date or conflicts with Outlook
If your antivirus software is not up-to-date, Outlook may not function correctly.
How to check whether antivirus software is up to date
To keep up with new viruses as they are created, antivirus software vendors periodically provide updates that you can download from the Internet. Download the latest updates by visiting your antivirus software vendor's website.
For a list of antivirus software vendors, see Consumer antivirus software providers for Windows.
How to check whether antivirus software conflicts with Outlook
If your antivirus software includes integration with Outlook, you may experience performance issues. You can disable all Outlook integration within the antivirus software. Or, you can disable any antivirus software add-ins that are installed in Outlook.
Important
When you change your antivirus settings, this may make your PC vulnerable to viral, fraudulent, or malicious attacks. We do not recommend that you try to change your antivirus settings. Use this workaround at your own risk.
If you also plan to perform file-level virus scanning of .pst, .ost, Offline Address Book (.oab), or other Outlook files while Outlook is in use, see Plan antivirus scanning for Outlook 2010 or Planning considerations for deploying Outlook 2016 for Windows.
Step 10 - Create a user profile in Outlook
To create a user profile, follow these steps:
In Control Panel, select Programs, select User Accounts, and then select Mail to open Mail items.
Select Show Profiles.
Select the profile that you want to remove, and then select Remove.
Select Add.
In the Profile Name dialog box, type a name for the profile.
Specify the user name, the primary SMTP address, and the password. Then, select Next.
You may receive the following prompt: Allow this website to configure <alias@domain server> settings?
In this prompt, select the Don't ask me about this again checkbox, and then select Allow.
Step 11 - Perform a Selective Startup (advanced users)
When you start Windows normally, several applications and services start automatically and then run in the background. These applications and services can interfere with Outlook. A Selective Startup or 'clean boot' process can help you identify problems that are caused by application conflicts.
If you use the Selective Startup option in System Configuration, you can turn services and startup programs on or off individually to check whether the problem occurs the next time that you start your computer. In System Configuration, if you select a check box, the related service or startup program runs when you restart the computer. If the check box is cleared, the service or startup program does not run when you restart the computer.
Follow this procedure to use the process of elimination to identify the problem in Windows 10, Windows 8, Windows 7, or Windows Vista.
Note
For more information about performing a clean boot, see How to perform a clean boot in Windows.
Delete Mail App On Mac
How to do a Selective startup
In Control Panel, select System and Security, select Administrative Tools, and then double-click System Configuration.
Note
If you are prompted for an administrator password or for confirmation, type the password or provide confirmation.
Select the General tab, select Selective startup, and then clear the Load system services and the Load startup items check boxes.
Select the Load system services check box, select OK, and then select Restart.
If the problem reoccurs after you restart the computer, do one or both of the following tasks, as necessary.
To determine which system service is causing the problem
In System Configuration, select the Services tab, select Disable all, select the check box for the first service that is listed, and then restart the computer.
Note
If the problem doesn't reoccur, then you can eliminate the first service as the cause of the problem.
With the first service selected, select the second service check box, and then restart the computer.
Repeat this process until you reproduce the problem.
Note
If you can't reproduce the problem, you can eliminate system services as the cause of the problem.
To determine which startup item is causing the problem
In System Configuration, select the General tab, and then select the Load startup items check box.
Select the Startup tab, select Disable all, select the check box for the first startup item that is listed, and then restart the computer.
Note
If the problem doesn't reoccur, you can eliminate the first startup item as the cause of the problem.
While the first startup item is selected, select the second startup item check box, and then restart the computer. Force 32 bit apps run mac mojave. Repeat this process until you reproduce the problem.
Step 12 - Create a Windows user profile (advanced users)
Your user profile is a collection of settings that let you customize the computer appearance and performance. It contains settings for desktop backgrounds, screen savers, sound settings, and other features. User profiles help make sure that your personal preferences are used when you log on to Windows. Mac apps for photoshop.
To determine whether this problem is caused by a corrupted user profile, create a user profile to see whether the problem still occurs when you use the new profile.
How to repair a corrupted user profile in Windows 8
Step 1 - Create a user account
To create a user profile, you must first create a user account. When the new account is created, a profile is also created.
Swipe in from the right edge of the screen, and then tap Search. (If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search.) Type Command Prompt in the search box, right-click Command Prompt, and then select Run as administrator.
Note
If you're prompted for an administrator password or for confirmation, type the password or provide confirmation.
Type net user UsernamePassword /add, and then press Enter.
Step 2 - Copy old files to the new user profile** After you create the profile, you can copy the files from the existing profile
Note
Mail App Mac Freezes
You must have at least three user accounts on the computer to complete these steps. This includes the new account you just created.
Log on as a user other than the user that you just created or the user that you want to copy files from.
In Control Panel, select Appearance and Personalization, and then select Folder Options.
Select the View tab, and then select Show hidden files, folders, and drives.
Clear the Hide protected operating system files check box, select Yes to confirm, and then select OK.
Open File Explorer. To do this, Swipe in from the right edge of the screen, and then tap Search. (If you are using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then select Search.) Enter File Explorer in the search box, tap or select Apps, and then tap or select File Explorer. Type Command Prompt in the search box, right-click Command Prompt, and then select Run as administrator.
Locate the C:UsersOld_Username folder, in which C is the drive that Windows is installed on, and Old_Username is the name of the profile that you want to copy files from.
Select all the files and folders in this folder, except the following files:
Ntuser.dat
Ntuser.dat.log
Ntuser.ini
On the Edit menu, select Copy.
Locate the C:UsersNew_Username folder, in which C is the drive that Windows is installed on, and New_Username is the name of the user profile that you created earlier in this method.
On the Edit menu, select Paste.
Log off, and then log back on as the new user.
Mail App Mac Freeze Equifax
Note
If you have email messages in an email program, you must import your email messages and addresses to the new user profile before you delete the old profile. If everything is working correctly, you can now delete the old profile.
Next step
If the information in this article does not help resolve your problem in Outlook 2016, Outlook 2013 or Outlook 2010, see the following resources for more information: